At Purevya, we value your trust and satisfaction. Our products are made with the utmost care and quality, and we aim to provide you with the best skincare experience.
Returns & Refunds
- Due to the nature of our beauty and soap products, returns will only be accepted if the package is unopened, unused, and in its original condition.
- Once the package is opened, we cannot accept any returns or process refunds due to hygiene and safety reasons.
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proper details and images for verification.
Conditions for Return
- Product must be unused, unopened, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Returns must be requested within 7 days of delivery.
Process for Returns
- To initiate a return, please contact us at:
📧 purevya710@gmail.com
📞 +91 9855525562
Include your order number, reason for return, and supporting images (if applicable).
Non-Returnable Items
- Opened or used products.
- Items without original packaging.
- Products returned after 7 days of delivery.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7–10 business days.
✨ At Purevya, your satisfaction matters to us. We encourage you to carefully check your products upon delivery to ensure a smooth shopping experience.